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PIPE GEAR INC. Privacy Policy and Terms of Service

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Privacy Policy

You are currently visiting the website of PIPE GEAR INC. 

PIPE GEAR INC. values your personal information and privacy.  This privacy policy informs you about the personal information we collect and how we handle it.

PIPE GEAR INC. processes your personal information to provide you with a customized website that will help you get to know PIPE GEAR INC.. 

PIPE GEAR INC. does not collect, use or disclose personal information except of the purposes of conducting its business of providing Pipeline Integrity Equipment to it customers.

PIPE GEAR INC. collects, uses and discloses personal information in accordance with all applicable laws and following principles, which reflect the principles articulated in the Personal Information Protection and Electronic Documents Act (Canada).

What is Personal Information?

Personal information is defined as any information about an identified or identifiable individual. An identifiable individual is a person who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or one or more factors specific to that individual.

Data Collection

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PIPE GEAR INC., as a data controller, may collect personal information about you when:

  • You sign up for services from PIPE GEAR INC.;

  • You fill in the contact form;

  • You have participated in events where PIPE GEAR INC. was present; or

  • You interact with PIPE GEAR INC. representatives.

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When you access these pages, you will receive information about the collection of your personal information, and you can give – or withhold – your consent.

To provide this information, we may collect your name, phone number, e-mail address, job title, company, country, and any other data you may provide in your message.

Your personal information may be collected indirectly using cookies and other technologies. PIPE GEAR INC. collects information such as the number of visitors, as well as the date of the user’s last visit and the pages viewed. PIPE GEAR INC. receives, collects and stores any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collection session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, e-mail, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Purpose of Processing

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We use your identification data to enable you:

  • To contact us via our website; and

  • To receive commercial emails based on information you request on our website.

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This data will be used to provide you with the requested services and may be used for further processing for marketing purposes with your express consent.

In this way, you can:

  • Access personalized and accurate information when you request it;

  • Receive requested products and/or services; and

  • Receive presentations of new products and/or services from PIPE GEAR INC. if you have explicitly agreed to receive such information.


Data Retention Period

The length of time we process your personal information is indicated below:

  • Identifying data: 2 years

  • Anonymous navigation data: 2 years

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PIPE GEAR INC. and Your Personal Information

For the processing of data from this website, PIPE GEAR INC. is the data controller, deciding on the purposes and means of the processing.

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PIPE GEAR INC. is committed to handling personal information in accordance with a high level of protection of the personal information it processes for its own purposes but also for the purposes of its customers, allowing for the free flow of personal information between PIPE GEAR INC. and legal entities directly or indirectly controlling, controlled by or under common control with PIPE GEAR INC..  The website of PIPE GEAR INC. is hosted in Canada on the Wix.com platform. Wix.com provides PIPE GEAR INC. with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

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All direct payment gateways offered by Wix.com and used by PIPE GEAR INC. adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like VISA, MasterCard, American Express and Discover. PCI-DSS requirements help ensure handling of credit card information by our store and its service providers.

Accuracy, Relevance and Security of your Personal Information

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All personal information processed by PIPE GEAR INC. is stored on secure servers. PIPE GEAR INC. implements appropriate contractual, technical, and organizational measures to protect the personal information it processes from loss, unauthorized access, use, disclosure, or modification and to ensure the integrity of the personal information. In addition, PIPE GEAR INC. processes your personal information only for the purposes identified in this Privacy Policy and does not retain the data longer than necessary.

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Who Can Access Your Information?

Your personal information may be shared with the following persons:

  • Internally, to employees and agents of PIPE GEAR INC. who have been strictly authorized individually to access it;

  • To external service providers such as cloud services and customer relationship management solutions who have been specifically authorized to process personal information; and

  • To our partners when we make our offer with third parties.

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Your Rights

You have:

  • The right to be informed about the processing of your personal information;

  • The right to access your personal information processed by PIPE GEAR INC.;

  • The right to be forgotten, which allows you to request the deletion of your personal information by PIPE GEAR INC.;

  • The right to recertification which allows you to modify and rectify the personal data that are processed about you by PIPE GEAR INC.;

  • The right to erasure which allows you to request that your personal data no longer be processed by PIPE GEAR INC. and that it be erased;

  • The right to restrict processing which allows you to control how your data is processed or to request that your personal data no longer be processed but only retained by PIPE GEAR INC.; and

  • The right to object to the processing of your personal information, which means that you can require PIPE GEAR INC. to stop processing your personal information.

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To exercise these rights, please contact info@pipegear.com.

You also have the right to file a complaint or claim with an appropriate privacy authority.

For any other request, please contact us here: info@pipegear.com.

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